Privacy Policy

This website, www.totalhempcompany.com.au, is operated by Total Hemp Company Australia in Nannup, Western Australia. This Privacy Policy applies only to Total Hemp Co Australia and does not apply to any of the other brands or businesses featured on this site, including external websites that have been linked to.

Personal Data

You are not required to share any personal data in order to view our website. However, if you wish to send us a message, purchase products or sign up to our newsletter you will need to provide certain information. This includes your name, location and email address in addition to your message and any other information you wish to provide to us. For some communications we collect your address/location in order to determine how to best serve you or respond to your message.

The information we collect allows us to:

Provide the products or services you have ordered
Verify your identity and details of your payment method or credit card account
Provide customer service
Plan and manage our commercial business activities including analysis of your shopping habits and product preferences
Communicate with you
Inform you of our news, offers, products and services

We may release personal information where it is necessary to comply with the law.

Purchases

To place an order through our website, you will need to provide certain information. We ask for your phone number to allow us to process your order. This number may be given to our courier or Australia Post for delivery services.

After your purchase, you may receive a notification to leave a product review. The review app is managed by a third party and your information is used for the purpose of sending you a review request only.

Payments

We do not keep your payment card details on file. We use third party providers to process payments and only these entities see your payment card details. They are Paypal and Stripe and are standard, secure ecommerce payment gateway providers.

Cookies

Our website uses cookies and related technologies. Cookies are small data files that are stored on your device. Most websites use cookies. You may refuse the use of cookies by selecting the appropriate settings on your browser, however it may affect functionality of the website.

Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic usage.

We take reasonable care to keep your information private and secure. To see the personal data we hold about you or if you have any other requests please write to hello@totalhempcompany.com.au

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