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Terms of Use

These terms and conditions set out the legal terms that apply to your use of our website  hereafter known as our Service and/or the Website. Please note that by using our Service, you agree to be bound by these Terms and Conditions. Please note that we may amend these Terms and Conditions from time to time without notice. This website,, is operated by Total Hemp Company Australia in Nannup, Western Australia. These Terms & Conditions of use only apply to Total Hemp Company Australia Pty Ltd and do not apply to any of the other businesses featured on this site, including any external websites that have been linked to.

Our Service

Our Service allows you to view and purchase a range of products by Total Hemp Company Australia. In addition, we provide the arrangement of product delivery and applicable customer service activities.



We attempt to be as accurate as possible in the description and representation of our products, however we cannot guarantee that product labelling, colouring, scents and descriptions will always exactly match those pictured on our website. Natural food, skincare and therapeutic products tend to vary slightly from batch to batch. We attempt to display colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products.

Please note that all of the hemp products on our website are legal for use and/or consumption within Australia. If you are ordering from outside Australia, we encourage you to check your country’s laws around the use and purchase of hemp products. Total Hemp Company will not be liable for any shipments that are detained due to a difference in local laws and customers will not be eligible for refund.



Prices shown on the website are in Australian Dollars (AUD) and include 10% GST where applicable. Prices are subject to change without notice, effective immediately upon posting to the website or other form of notification.

Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the weight and dimensions of the products that you have ordered and the location of your delivery address. Please see the “Shipping and Returns” page for further details. The delivery costs applicable to your order will be clearly displayed on the website before you place your order.

Depending on your delivery address, different taxation rules and additional charges may apply. If ordering from outside Australia, you may need to pay import duties or taxes upon receipt of the products. We have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes that are not included in the purchase price. Please contact your local customs office for further information.



The website allows you to check your order and correct any errors before sending it. Please review and check your order before completing. You are responsible for ensuring that the information you provide is accurate (for example selection of the correct products, quantities, size, colour, etc.). This also includes your personal information. Total Hemp Company Australia is not liable for any losses occurring as a result of being provided incorrect customer shipping address, contact details or other information.

We reserve the right to not accept your order for any reason. For example, if the product ordered is out of stock or is not available for any other reason.

After your purchase, you may receive a notification to leave optional product reviews for the items you purchased on our website. The review app is managed by a third party and your customer information is used for the purpose of sending you a review request only. By making a purchase on our website you consent to receiving these notifications but do not have to participate.


Shipping & Delivery

Please take the time to read the Shippings and Returns page.

Returns Policy

Please take the time to read the Shippings and Returns page.


Our Website

This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately.



We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so immediately.

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources. We will not be liable for any loss or damage that may arise from your use of them.


Our Liability in Relation to the Website

We may update or change the Website or its contents at any time but we are not obligated to do so, nor are we obligated to provide notice of such updates. Please note that this means any of the content on the Website may not be current at any given time. The content on the Website is provided for general information only. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up­ to ­date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms, which may apply to the Website, or any content on it, whether express or implied.

We will not be liable to you or any user for any loss or damage arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.

Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial­ of­ service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

Intellectual Property and Content

We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, images, audio clips, digital downloads, data compilations etc.) (“Content”). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights and database right laws. All such rights are reserved.

You must not systematically extract and/or re­utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re­utilisation any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.

All persons,  brands, third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.

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